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Usage and compensation policies

Everything about using the Ajeer app: usage, payment, the golden warranty, compensation, and how we protect your data. Each section starts with a short summary, then the full legal detail.

For Ajeer individual customers

  • 63

    Minimum order (including VAT)

  • 30days

    Golden warranty on every job

  • 40

    Inspection fee when work is not done

  • 13-14days

    Refund and compensation processing

Definition and scope

  • Ajeer is a technology platform that connects you with certified technicians, operated by Darb Al-Taqnia for Telecommunications and Information Technology.
  • Using the app or website means you accept the policies published on this page.
  • The service is for people aged 18 and over.

Legal detail

The Ajeer app is an electronic platform owned and operated by Darb Al-Taqnia for Telecommunications and Information Technology (C.R. 10105544764), based in Riyadh, Saudi Arabia. The platform connects users with trusted, certified maintenance providers.

Scope of the policies

The Ajeer app on mobile devices (iOS and Android). Our website iajeer.com and all of its subpages. Related support, electronic, and phone communication services.

Ajeer's role

Ajeer is a technology intermediary between the user and the service provider: we vet providers, organise pricing and dispatch, and stand behind quality through the golden warranty and compensation policy below. The provider performs the field work.

Usage policy

  • Register with accurate details and keep your account confidential.
  • Give the technician safe access to the site at the agreed time.
  • Agreeing with the technician outside the app voids the warranty and compensation in full.

Payment, wallet, and financial terms

  • Displayed prices are labour only — spare parts are charged separately with your approval before work starts.
  • A 40 SAR inspection fee applies if the technician visits and no work is agreed.
  • The minimum order is 63 SAR including VAT.
  • Prepaid amounts are not refunded in cash and become wallet credit.

30-day golden warranty

  • Every job is warranted for 30 days from completion.
  • The same fault repeating means a free re-do with no inspection fee, and a visit within 48 hours of your report.
  • The warranty does not cover new faults outside the original scope of work.

Damage coverage

  • If the technician's work damages your property, report it within 24 hours with photos.
  • When liability is established: repair, replacement, or a cash payment equal to the proven damage.
  • The case is settled within 3 to 14 working days of acknowledging entitlement.

Financial compensation policy

  • A cash refund only if we cannot perform the service.
  • If you withdraw (price or a change of mind) the amount stays as wallet credit — no cash refund.
  • Each case and its outcome is set out in the table below.

Cancellation and refunds

  • Cancel more than 3 hours before the appointment: no fee, and the amount returns as wallet credit.
  • Cancel after the technician arrives or work starts: an admin fee of up to 30%.
  • If Ajeer cancels the order: a full refund with no deduction.
  • Rescheduling is free more than 3 hours ahead and is not treated as a cancellation.

Complaints and dispute resolution

  • Service complaint: within 48 hours of completion. Damage report: within 24 hours.
  • A file is opened with a reference number; we review the order log, photos, and the technician's statement.
  • Saudi law applies, and Riyadh courts have jurisdiction.

Privacy policy

  • We collect what is needed to fulfil your order: name, mobile, location, and device data.
  • We do not sell or rent your data. We share with the technician only what is needed to do the job.
  • You can delete your account at any time in the app, and we respond to data requests within 30 days.

General terms and conditions

  • Ajeer is a technology intermediary and the provider performs the work — our liability is limited to the warranty and compensation policy.
  • The Ajeer mark, app, and designs belong to the company and may not be copied.
  • Any change to the policies takes effect 7 days after it is published.

Any question? We are here

Support will answer any question about these policies, or any report or claim.

Darb Al-Taqnia for Telecommunications and Information Technology · C.R. 10105544764 · Riyadh, Saudi Arabia